Auctiva Privacy

This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

Last Updated: May 2018

Collection of information

What personal information we collect

Auctiva collects personally identifiable information when you register on our site. The information collected may include any of the following: email, name, IP address, browser information, address, billing address or phone number. Any comments or questions you submit are recorded as well. Also, comments about you as a seller or buyer will be collected and may be viewable by other clients. Collection of information takes place at various times while navigating Auctiva’s site and using its software. When entering Auctiva’s site, information may be collected about previous sites the person has viewed. If questions or comments have been submitted via email or a forum on our website, personal information is collected as well.

Storage of information collected

All personal information collected, including credit card information, is stored via a secure server. The servers are updated and certified daily to make sure they meet the requirements set forth by the FBI/SANS Internet Security Test.

How we use the information collected

The goal of collecting customer and viewer information is to create a friendlier, smooth, efficient, safe and customized experience while working with Auctiva. Personal information submitted at the time of registration may be used by Auctiva for the marketing and promotion of Auctiva products that we feel may be of interest to you. Your credit card information is never shared.

To whom we disclose personal information

We take your privacy seriously. You have the right to limit the use of your email address by third parties through the opt-out process available to all Auctiva members. In addition, all email correspondence sent to you by Auctiva will offer an unsubscribe option. If you do not choose to limit the use of your email address, Auctiva may occasionally share this information with carefully selected partner companies whose products and services we feel may be of interest to you. Your credit card information is never shared.

California Law

Under California law, state residents have the right to request in writing from any business with whom they have a business relationship, (1) a list of categories of personal information, such as name, address email address and the type of services provided to the customer, that a business has disclosed to a third party, if any (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information please email us at help@auctiva.com or send a written request to Auctiva Corporation, 527 Flume St., Chico, CA 95928.

We will respond with thirty (30) days after the receipt of your request. We are only required to provide this information once per calendar year per customer.

Other information

By submitting personal information to us or using our site, you agree that we may collect and use such personal information in accordance with our privacy policy or as permitted by law. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw consent, or do not provide us with any necessary personal information, we may not be able to provide you with service.

Removal from our Database

To request removal from the database, simply file a support request and we will be happy to remove your information immediately. Every email sent to you from Auctiva will also include a link to remove your email address from the mail server. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed you will not be able to use our services unless you re-register.

Children

Auctiva uses reasonable efforts not to collect, use, or disclose individually identifiable information from children under the age of 16. Our services are not targeted at children, and children may not register for any of our services.

Privacy and Security while online

Auctiva provides a high security environment while Online with the assistance of Netsparker. Netsparker tests and certifies Auctiva's systems every day to ensure they pass the FBI/SANS Internet Security Test. For more information about the Netsparker program, please visit Netsparker.

Cookies

Cookies are small files on the site that help Auctiva customize the site to assist in creating a better experience for you. Most of the cookies are only "session-cookies" and are deleted from your computer when you log off the site. The use of cookies on our site helps make your visit to the site more efficient. Your browser may allow you to turn off cookies on sites, but could slow down your visit to our site. If you turn off the cookies, you may be asked to re-enter your username and password more often. Cookies are not harmful to your computer.

Third parties

Auctiva does have partnerships with many online companies. If you do not sign up for a company's products directly on their site, and receive an email from them, do not reply to it. However, if you did sign up for their products directly on their site, you may receive emails from them. If you use their products, but signed up through Auctiva's website, any emails sent about product information or promotions will be filtered through Auctiva's systems and sent out as an Auctiva email. Links to these sites are provided on Auctiva's site and at certain points in the sign up and listing phase of an auction.

Changing of personal information

You may edit your personal information at any time by clicking on the "My Account" tab when you are signed in to Auctiva. All information may be changed including: address, credit card information, billing address, email and more. The new information will be updated in our system and used in the collection of information when visiting Auctiva.

Merger or Acquisition

In the event that Auctiva merges or is acquired by another company, all current information Auctiva has will be shared with the other company. Auctiva will do its best to inform you of the transaction.

General Data Protection Regulation (GDPR)

If you are a resident of the European Union ("EU") including the United Kingdom, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below. For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Auctiva will be the controller of your Personal Data processed in connection with our Services. Note that we may also process Personal Data of our user's customers in connection with our provision of services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e. not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at help@auctiva.com or send a written request to Auctiva Corporation, 527 Flume St., Chico, CA 95928.

What Personal Data Do We Collect From You?

We collect Personal Data about you when you provide it directly to us, when third parties such as our partners provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our website or services.

Information we collect directly from you: We receive Personal Data directly from you when you provide it to us through usage of Auctiva's website or services, including, but not limited to:

  • Your name
  • Email address
  • Mailing address
  • Telephone number
  • Username
  • Company name

Information we receive from third party sources: Some third parties provide us with Personal Data about you, such as account information (e.g. eBay account information) or if you use a third party service to login to Auctiva (e.g. Facebook Connect). If you share content from our Services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.

Information we automatically collect when you use Auctiva: Some Personal Data is automatically collected when you use Auctiva, such as the following:

  • IP address
  • Device identifiers
  • Log data (i.e. hardware and software information)
  • Web browser information
  • Cookies
  • When you last logged into our website

How Do We Use Your Personal Data? We process Personal Data to operate, improve, understand and personalize our Services. As an example, we use Personal Data to:

  • Personalize Auctiva content based on your preferences
  • Communicate with you about our Services
  • Contact you about Auctiva updates or offers
  • Protect against or deter fraudulent, illegal or harmful actions
  • Respond to user inquiries
  • Provide support and assistance with Auctiva
  • Comply with our legal or contractual obligations
  • Enforce our Terms of Service or resolve disputes

What Security Measures Do We Use? We seek to protect your Personal Data using appropriate technical and organizational measures based on the type of Personal Data and applicable processing activity. For example, we use encryption to keep your Personal data secure.

Questions, comments, concerns

All questions, comments and concerns can be submitted via email at help@auctiva.com. You will receive an answer as soon as possible.